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When a Client Says, "Be Creative," They Don't Really Mean It

Journal

DECEMBER 2023

In the creative industry, it's not uncommon for clients to use phrases like "be creative" or "think outside the box" when describing their expectations. While these statements may seem encouraging at first, the reality is that more often than not, clients don't fully understand the implications and challenges of being truly creative. Here are a few reasons why "be creative" may not always translate to complete creative freedom:

1. Lack of Clarity:
When clients request creativity without providing specific guidelines or objectives, it can be challenging for creatives to deliver what they truly want. Without a clear understanding of the client's vision, goals, and target audience, it becomes a game of trial and error. Creatives may end up producing ideas that don't align with the client's expectations, leading to frustration and misunderstandings.

2. Fear of Risk:
Clients often have a level of risk aversion, especially when it comes to their brand or business. While they may express a desire for creative solutions, they may also feel apprehensive about taking significant risks or deviating too far from the familiar. This fear can limit the creative possibilities and result in more conservative choices that may not fully capture the client's intended message or differentiation.

3. Budget and Time Constraints:
In the creative industry, resources such as time and budget play a significant role in the execution of ideas. Clients may have limitations on the resources they can allocate to a project, which can impact the level of creativity that can be achieved. Creatives may need to work within these constraints, compromising on certain aspects of their ideas or finding alternative approaches that can be delivered within the given limitations.

4. Personal Preferences and Preconceptions:
Clients often come to the table with their own personal preferences and preconceived notions about what they believe is creative. These subjective preferences can influence the client's receptiveness to ideas that don't align with their preconceived notions. It's essential for creatives to navigate these preferences while still offering fresh and innovative concepts that push boundaries.

5. Communication Gap:
The phrase "be creative" can sometimes stem from a lack of effective communication between clients and creatives. Clients may struggle to articulate their specific needs, resulting in vague requests for creativity. On the other hand, creatives may misinterpret the client's expectations or struggle to gauge the client's desired level of creativity. Bridging this communication gap is crucial to ensure both parties are on the same page.

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